FAQ

Your questions, our answers

Everything we are asked most often. Another question? Write to us.

How much does a tailor-made journey cost?

Every journey is unique, so is every budget. Count from around €1,200 per person for a week in Europe or North Africa, and €2,000 to €4,000 for the big journeys (East Africa, Asia, the Americas). During the first call (free), we define an envelope together — and we respect it. Itinerary design and concierge service are included.

Is the first call really free and without commitment?

Yes, completely. It is a 45-minute conversation to get to know each other, understand your wishes and check that we can create the journey that feels like you. You leave with ideas at the very least — and no obligation whatsoever.

What exactly does the concierge service include?

Throughout your journey you can reach us: booking restaurants or activities on site, handling the unexpected (delayed flight, plan changes), insider addresses, emergencies. Before departure you receive a complete travel file with all the important local contacts. Included in every ELYT journey, no extra fee.

How does payment work?

A deposit confirms the booking, the balance is paid before departure according to a schedule agreed together. You receive an invoice for every payment.

Do you also book flights?

Yes: flights, accommodation, transfers, activities, restaurants — everything can be organised and gathered in a single file. You can also choose to book your own flights: the journey adapts.

What if I don't know where to go?

That is actually our favourite speciality! The discovery call is exactly for that: from your wishes (rest, adventure, culture, season, budget), Élyne suggests destinations you would not have thought of.

Do you organise family trips with young children?

Of course. Adapted pace, family-friendly accommodation, activities for all ages, reasonable travel times: a successful family trip is all about the details — and we know them.

What happens if there is a problem during the journey?

You contact us, and we handle it: that is the heart of the concierge service. Local emergency contacts (guide, hotel, assistance) are handed to you before departure and remain accessible at any time, even on the move.

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